Security of my holdings & InvestSMART website

Yes. Under the Professionally Managed Account (PMA), all investors are the registered and beneficial owners of the investments held in a CHESS sponsored account.

What is 2FA?

Two-factor authentication (2FA) - or two-step verification - is a security feature that adds an extra layer of protection to your account. Instead of using a single factor to authenticate your identity, like a password, you can use a second, one-time code sent to you via SMS or generated in an authenticator mobile application like Google Authenticator, Microsoft Authenticator or Authy

How do I enable 2FA?

The 2FA system is opt-in. To activate it, please read the following steps.

1. Accessing 2FA

• Click here or go to My Account,
• Then click 2 Factor Authentication under My Security. 

2. Choose a Verification Method

• Get a code via SMS/text or
• Generate a code via an Authenticator App like Google Authenticator, Microsoft Authenticator or Authy.

You can choose both methods. If you enable both, the authenticator app will be used as the primary method.

Method for turning on the SMS/Text Message:

1. Turn on the SMS/Text Message toggle.

2. An SMS/text is sent to your mobile device with a code

3. Enter the code and click the “Verify & Save Setting” button.

4. An ‘All Done’ message will appear confirming your SMS authentication is set up

Method for turning on the Authenticator Application:

1. Turn on the Authenticator Application toggle

2. Download the Authenticator of choice and then use the generated QR code

3. Enter the code and click the “Verify Code” button.

4. An ‘All Done’ message will appear confirming your Authenticator App is set up

Once you have activated your two-factor authentication (2FA), you will now have an extra step at login. As usual, your first step will be entering your email and password combination. The second step will require you to enter a valid 2FA code from either the SMS you receive or generate the code via your authenticator app of choice.

3. Logging in with 2FA

• Logging in will require your email and password, as well as a 2FA code from your chosen method. 
• Optional: Select “Don’t ask again on this device for 30 days” to skip 2FA on that device/browser for a month. 
• With 2FA enabled, you should bypass the Google reCAPTCHA step at login.

Need help?

If you have any questions or need further assistance, please click on the salmon-coloured help button in the bottom right-hand corner of the page.

This help button will begin a live chat with a team member during office hours. If your query is outside office hours, we will get back to you as soon as possible.

Under the Professionally Managed Account (PMA), all investors are the registered and beneficial owners of the investments held in a CHESS sponsored account.

If anything occurred to see InvestSMART cease operations, your investments would still remain in the name of the investor and/or entity listed as the Professionally Managed Account (PMA) holder.

You would then be able to facilitate the transfer of your investments to another CHESS sponsored account that you have access to and control over to continue to manage your investments.

Your privacy and security are our top priority.

Our bank-level web security keeps your information safe and secure (for the geeks out there, that’s our 256-bit SSL/TLS certificate).

Your investments are held safely in your own name under your own individual Holder Identification Number (HIN).

We never share your personal information with unrelated third parties or advertisers.

You can change your bank account details online here.

Or login and go to Dashboard > More > Bank Account Details. 

You can also check your current bank account details.

Please note: We have an enhanced level of security when changing bank details.

To change these bank details:

1. Enter the last four (4) digits of your current bank account number.

2. Add the name of who holds this bank account in New Account Name

3. Enter the BSB

4. Enter the new account number

5. Scroll to the bottom of the page and click Save Preferences

6. You will be asked to verify using a code sent to either your mobile phone or email address.

Security Process for Changing Bank Details

After you have completed the steps above, please follow this additional security process to ensure the safety of your account:

1. Send a copy of your bank statement showing the account holders name(s) and the BSB/ account number.

2. Email the statement to invest@investsmart.com.au, making sure that the name of the bank account holders matches the PMA holders.

3. We'll give you a call on your registered phone number to confirm that you're the one requesting the change.

By completing these additional steps, we can further ensure the security of your account when changing bank details.